返金ポリシー
Return & Refund Policy
At Health Peak, your confidence means everything to us. Every eligible order is backed by our commitment to make sure you feel supported, satisfied, and taken care of.
We have designed this policy to be clear and straightforward. If you need assistance, our support team is ready to guide you through the process.
60-Day Satisfaction Guarantee
We stand behind the quality of our products. If you are not satisfied with your experience, you may request an eligible refund, replacement, or exchange within 60 days of delivery.
The 60-day period begins on the date your tracking information shows that the order was delivered.
Try It With Confidence
We understand that wellness products are personal. You are welcome to open and reasonably try one item per product type to evaluate whether it is right for you.
If it is not the right fit, contact us within the applicable 60-day period. We will review your request and help determine the most appropriate resolution.
Return Eligibility
To help us provide a smooth and consistent return experience:
- Return or refund requests must be submitted within 60 days of delivery.
- A maximum of one opened item per product type is eligible under the satisfaction guarantee.
- Additional units of the same product must generally be unopened to qualify for a return.
- Proof of purchase from Health Peak is required.
- The order number and email address used during checkout must be provided.
- Returns must follow the instructions provided by our support team.
Refunds cannot exceed the amount actually paid for the eligible merchandise.
Subscription Orders
Recurring subscription shipments are covered by the same 60-day satisfaction guarantee, beginning on the delivery date of each eligible shipment.
Please understand the following important distinctions:
- Cancelling a subscription stops future recurring charges and future subscription orders.
- Cancelling a subscription does not automatically cancel or refund an order that has already been processed.
- Returning or receiving a refund for a subscription shipment does not automatically cancel the underlying subscription.
- If a recurring order has already been processed or shipped, it may still be eligible for return under this policy.
- Free shipping on active subscription deliveries does not automatically include free return shipping for preference-based or satisfaction-guarantee returns.
To pause, skip, or cancel future subscription deliveries, use the Manage Subscription link provided in your customer account or subscription emails.
You may also request subscription assistance by emailing support@healthpeak.store.
For complete subscription cancellation terms, please review our Subscription and Cancellation Policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever reasonably possible.
Please include your order number and clear photographs showing:
- The affected product
- The product packaging
- The shipping label
- The damage, defect, or incorrect item received
After reviewing the information, we may provide a replacement, exchange, or refund as appropriate. When the problem resulted from an incorrect, damaged, or defective shipment, Health Peak will take care of the approved resolution.
The requested 48-hour notification helps us investigate carrier and fulfillment issues quickly, but it does not limit any non-waivable rights available under applicable law.
How to Start a Return
Before mailing any product, contact our support team at support@healthpeak.store.
Please include:
- Your order number
- The full name on the order
- The email address used during checkout
- The product involved
- A brief description of your request
- Photographs when the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions when a physical return is required. We normally respond within 1–2 business days.
Return Authorization and Address
Do not mail a return to the address shown on your original package or to our published business address unless our support team specifically instructs you to do so.
Return locations may vary depending on the product, order, and customer location. Unauthorized returns sent without contacting us first may be delayed, refused, or become ineligible for processing if we cannot identify them.
Return Shipping
If the return is required because Health Peak sent an incorrect, damaged, or defective item, we will take care of the approved resolution and any required return instructions.
For other approved returns, including preference-based or satisfaction-guarantee returns, the customer is generally responsible for return postage and any associated carrier charges unless applicable law requires otherwise.
We recommend using a trackable shipping method and retaining the receipt and tracking number until your return is completed.
Original shipping charges, if any, are generally non-refundable unless the return resulted from our error, a defective product, or applicable law requires otherwise.
Return Review
When a physical return is required, we will notify you after it is received and reviewed. We will then confirm whether the refund, replacement, or exchange has been approved.
If we need additional information to complete the request, our support team will contact you using the email address associated with the order.
Refunds
Approved refunds are issued to the original payment method. Refunds cannot be redirected to a different card, bank account, or payment method.
We typically initiate an approved refund within 5–7 business days after approval or after receiving and reviewing any required return, whichever occurs later.
After the refund is issued, your bank, card provider, or payment service may require an additional 3–10 business days to display the credit. These processing times are controlled by the financial institution.
If the original card has expired or been replaced, the issuing bank will normally route the refund to the appropriate replacement account. Please contact your bank if assistance is needed.
Exchanges and Replacements
If you prefer, we may offer an exchange or replacement where inventory and shipping availability permit.
Replacement products are generally limited to the same item or a reasonably equivalent item. If the requested replacement is unavailable, we may offer another appropriate resolution.
Bundles, Promotions, and Complimentary Items
Refunds for discounted bundles or promotional orders are based on the actual amount paid, not the regular or comparison price of the individual products.
When only part of a discounted bundle is eligible for return, the refund may reflect the adjusted promotional value of the returned item.
Complimentary gifts and promotional bonuses have no separate cash or refund value.
The complimentary Health Peak Respiratory Protocol eBook is delivered digitally, does not need to be physically returned, and has no separate refundable cash value when included free with a qualifying purchase.
Delayed or Missing Orders
If your package is delayed, lost, or marked delivered but cannot be located, please contact us before submitting a return request so we can investigate the shipment.
Additional information regarding delivery and shipping protection is available in our Shipping Policy.
International and Statutory Consumer Rights
This 60-day satisfaction guarantee is offered in addition to any mandatory consumer rights that may apply in your country or region.
Nothing in this policy excludes or limits any right, remedy, warranty, withdrawal period, or legal guarantee that cannot lawfully be excluded or limited.
Where applicable law provides a different return procedure or refund deadline, Health Peak will follow the legally required standard.
Our Promise
We are here to support you, not complicate the process. Our goal is to handle every legitimate concern fairly, respectfully, and as efficiently as possible.
Need Help?
Contact our support team at support@healthpeak.store.
Please include your order number so we can assist you promptly.
Your confidence and satisfaction remain our priority.