キャンセルポリシー
Purchase Options Cancellation Policy
Health Peak offers monthly subscription purchase options for customers who want convenient, automatic product deliveries at the subscription price displayed during checkout.
Please review the following terms before starting or modifying a subscription.
Automatic Monthly Renewal
When you select a subscription option and complete your purchase, you authorize Health Peak to automatically charge your selected payment method and create a new order each month at the price, quantity, and delivery frequency displayed during checkout.
Your subscription will continue to renew monthly until you pause, skip, or cancel it.
Applicable taxes, if any, will be calculated according to your delivery location. Active subscription deliveries include free tracked shipping.
Managing Your Subscription
You may manage your subscription at any time through the Manage Subscription link provided in your customer account or subscription emails.
Depending on your active plan, available management options may include:
- Viewing your next scheduled billing and delivery date
- Skipping an upcoming delivery
- Pausing your subscription
- Updating your shipping address
- Updating your payment method
- Cancelling your subscription
How to Cancel
Customers who begin a subscription online may cancel it online at any time through the Manage Subscription link in their customer account or subscription email.
You may also request cancellation by emailing support@healthpeak.store. Please include the full name and email address associated with your subscription so we can locate it promptly.
There is no cancellation fee and no long-term commitment.
Cancellation Before Your Next Renewal
To prevent your next monthly charge and shipment, your cancellation must be completed before the next scheduled renewal payment is processed.
We do not require a separate 24-hour or 48-hour advance-notice period. However, once a recurring payment and order have already been processed, we may be unable to stop that shipment.
Effect of Cancellation
Cancelling your subscription stops future recurring charges and future subscription orders. It does not automatically cancel or refund an order that was processed before the cancellation was completed.
Cancellation also does not affect any separate one-time purchases made through Health Peak.
Already-Processed Orders
If a recurring subscription order has already been processed, packed, or shipped, cancellation will apply beginning with the following renewal.
Requests involving an already-processed order are reviewed according to our Return and Refund Policy.
Pausing or Skipping a Delivery
If you do not wish to cancel completely, you may pause your subscription or skip an upcoming delivery using your subscription management portal.
Any pause or skip request must be completed before the upcoming renewal payment is processed.
Shipping Address Changes
Please update your shipping address before your next scheduled renewal. Address changes submitted after an order has been processed may not apply to that shipment.
Health Peak is not responsible for packages sent to an outdated or incorrectly entered address when the address was not updated before the recurring order was processed.
Subscription Pricing or Term Changes
The subscription price, product quantity, and delivery frequency accepted during checkout apply to recurring orders unless you make a change or Health Peak provides advance notice of a permitted change.
If we make a material change to your subscription price or terms, we will provide advance notice and cancellation instructions as required by applicable law.
Renewal and Subscription Notices
Health Peak will provide subscription reminders, renewal information, and notices of material changes when required by applicable law.
Please keep your email address and other account information current so that you can receive important subscription communications.
Questions or Cancellation Assistance
If you experience difficulty accessing your subscription portal or cancelling your plan, contact us at support@healthpeak.store.
We will not require you to purchase another product, accept a different offer, or speak with a retention representative before processing a valid cancellation request.
Your Consumer Rights
Nothing in this policy limits any cancellation, refund, or consumer-protection rights available to you under applicable law.
Health Peak is committed to making subscription terms clear, flexible, and easy to manage.