FAQ

Health Peak is a respiratory wellness store created for adults who want practical, easy-to-use support for everyday breathing comfort. We thoughtfully select wearable and herbal options that can fit into real routines—at home, while traveling, during seasonal changes, or when everyday air feels dry, stale, smoky, or irritating.

Our products are designed for adults who want added respiratory comfort in everyday life. That includes people who feel more sensitive to dust, pollen, smoke, dry air, crowds, travel, or changing seasons, as well as former smokers building a more supportive daily wellness routine.

Important: These products are not a substitute for medical evaluation, prescribed medication, rescue inhalers, oxygen, or any clinician-directed treatment.

Yes. Health Peak operates at healthpeak.store and provides secure encrypted checkout, tracked delivery, a 60-day satisfaction promise, and direct customer support at support@healthpeak.store. You receive an order confirmation after checkout and tracking details when your package ships.

It means supporting day-to-day comfort, habits, and environments that may help breathing feel calmer or easier. It does not mean diagnosing, treating, curing, or preventing asthma, COPD, emphysema, infection, allergies, or any other disease.

No. “Lung cleanse” describes supportive wellness positioning; it is not a promise that a product removes tar, reverses smoking damage, detoxifies lung tissue, or treats disease. Your lungs and body have their own natural clearance processes. Anyone with persistent coughing, wheezing, chest tightness, shortness of breath, or a smoking history should discuss those symptoms with a qualified healthcare professional.

Start with the concern and format that matter most to you:

• Air around you: choose the VitalBreathe Ionizer.
• A steady internal herbal routine: choose Premium Mullein Extract.
• Portable cooling aromatic support: choose the Organic Herbal Inhaler.
• Mouth, throat, and upper-airway comfort: choose the Organic Herbal Oral Spray.

If you have a medical condition, allergies, or take medication, ask your healthcare professional which—if any—is appropriate for you.

The products serve different roles, and some customers prefer a layered routine. However, “natural” does not automatically mean every combination is right for every person. Read each label, stay within the stated directions, and ask a pharmacist or healthcare professional before combining ingestible or herbal products—especially if you use medication or manage a health condition.

They may be considered as part of an everyday comfort routine, but they cannot reverse smoking-related damage or replace screening and medical care. Former and current smokers should speak with a healthcare professional about persistent symptoms and recommended lung-health screening.

Always use the label on your specific product as the final authority because formulas and directions can be updated. Product pages provide an overview, and our support team can help with a product-specific ingredient or sourcing question before you order. Email support@healthpeak.store.

The wearable device releases negative ions into the nearby air. These ions can attach to airborne particles and make them more likely to settle rather than remain suspended. It is designed to support a small personal air space around the wearer; it does not clean an entire room or replace ventilation, a properly sized room purifier, protective equipment, or medical treatment.

No. It uses rechargeable ionization technology, so there are no filters or refill cartridges to buy. Fully charge it before first use, wear it near the chest, and recharge as needed.

A full charge can provide up to 30 hours of operation, depending on use. The pendant, neck strap or lanyard, charging cable, and quick-start guide are included.

Wipe the exterior with a soft microfiber cloth. Do not submerge it in water, use harsh chemicals, or store it loose with sharp objects. Follow the included quick-start guide for charging and use.

No. It is positioned as a smoke-free herbal inhaler—not a vape, cigarette, or tobacco product. Its plant-based aromatic blend includes Mullein, Thyme, and Menthol. Use only as directed, do not share it, and stop use if the vapor or aroma causes discomfort or irritation.

Current product guidance recommends 2–3 sprays daily, ideally as part of a consistent morning and evening routine. Always follow the directions and warnings printed on the product you receive; do not exceed the labeled amount.

Follow the serving directions on your bottle exactly. Because the formula is concentrated, do not guess the dose or assume that more is better. If you take medication or have a health condition, check with your pharmacist or healthcare professional before use.

There is no guaranteed timeline. Some people notice the cooling or aromatic sensation of a spray or inhaler quickly, while daily herbal routines may feel more gradual. Environment, consistency, sensitivity, age, and overall health can all affect the experience. A sensation is not proof that a medical condition has improved.

No. Individual experiences vary, and we do not promise a cure, a specific health outcome, or a specific timeframe. What we do promise is straightforward product information, responsive support, tracked delivery, and a fair 60-day satisfaction process.

Manufacturing and sourcing details can differ by item and production batch. The country-of-origin and product-specific information on the packaging you receive is the most reliable source. If origin or a particular certification matters to your decision, email us with the product name before ordering so we can verify the current details rather than make a blanket claim.

No. Health Peak products are not intended to diagnose, treat, cure, or prevent disease. Do not delay care or change a prescribed treatment because of a wellness product.

Ask your physician or pharmacist first. Do not replace, reduce, or stop a prescription inhaler, nebulizer, oxygen therapy, or medication unless the clinician managing your care tells you to do so. Keep rescue medication available exactly as prescribed.

Speak with a qualified professional before use if you are pregnant or nursing, take prescription medication, have allergies, are preparing for surgery, manage a chronic condition, or are buying for anyone under 18. Review the full ingredient label each time you purchase.

Stop using the product. For mild concerns, contact a healthcare professional or pharmacist for guidance. For severe or rapidly worsening shortness of breath, chest pain, fainting, confusion, blue or gray lips, or signs of a serious allergic reaction, seek emergency medical help immediately.

No. Research on an individual herb or technology does not automatically prove that a finished product will create the same result for every person. We encourage customers to evaluate product-specific facts, use directions, warnings, and their clinician’s advice—not headlines alone.

Health Peak offers free tracked shipping on orders to the United States, United Kingdom, Canada, Australia, New Zealand, and most international destinations. Available destinations are shown in the country/region selector and at checkout.

Orders are usually processed within 1–3 business days. After shipment, estimated delivery is:

• United States: 5–8 business days
• United Kingdom: 5–8 business days
• Canada: 5–8 business days
• Australia and New Zealand: 5–8 business days
• Other international destinations: 7–12 business days

These are estimates, not guarantees. Weekends, holidays, customs, weather, and local carrier delays can add time.

We email tracking details after your order ships. Check your inbox and spam or promotions folders. You can also use our Track Your Order page. Tracking may take a short time to display the first carrier scan.

Email support@healthpeak.store immediately with your order number and the correct information. We will help if the order has not entered fulfillment. Once an order has been processed or shipped, an address change or cancellation may no longer be possible.

Carrier scans can sometimes pause between facilities even while a package is moving. Allow the estimated delivery window to pass, then contact us with your order number if there is still no update. We will review the shipment and help with the next step.

Health Peak shipments include tracking and transit protection. If your order is lost in transit or arrives damaged, contact us promptly so we can investigate and arrange an appropriate replacement or refund. For damage, defects, or an incorrect item, email us within 48 hours of delivery and include clear photos.

Contact us so we can review the carrier status and reshipping options. When a package is returned because the checkout address was incorrect or the package was not collected, a reshipping charge may apply.

If you are not satisfied with your experience, contact us within 60 days of delivery to request help, a replacement, or a refund under our satisfaction policy. We will review your order and explain the next step clearly.

Yes. We understand that wellness products are personal. One opened item per product type may be eligible under the satisfaction promise; additional units of the same product should remain unopened. Contact support before sending anything back so we can confirm eligibility and provide the correct instructions.

Email support@healthpeak.store and include:

• Your order number
• The email address used at checkout
• A brief description of the issue or request
• Photos if the item arrived damaged, defective, or incorrect

Please wait for return instructions before mailing a product.

If the return is due to an item arriving damaged, defective, or incorrect, Health Peak will take care of the resolution. For other satisfaction returns, return-shipping costs may apply. Our team will confirm the details before you send anything.

Once approved, a refund is sent to the original payment method. Your bank or payment provider may need several business days to post the credit. Processing time after Health Peak issues the refund is controlled by that provider.

Where available, we can help with a replacement or exchange. Contact support with your order details, and we will explain the available options for your item and location.

When you choose a subscription option at checkout, you authorize Health Peak to charge the selected payment method and create a new order each month at the price, quantity, and frequency shown. Subscription orders include free tracked shipping. The exact saving is shown before you complete checkout.

Yes. Use the Manage Subscription link in your customer account or subscription email. Depending on your plan, you can view the next billing date, skip a delivery, pause, update your address or payment method, or cancel. You may also email support@healthpeak.store.

No. There is no subscription cancellation fee and no long-term commitment. Cancel before the next scheduled renewal payment is processed to prevent the next charge and shipment.

Cancellation stops future recurring charges and future subscription orders. It does not automatically cancel or refund an order that processed before cancellation, and we may be unable to stop that shipment. Contact support promptly if you need help with a recently processed order.

No. Cancelling a subscription does not cancel or change a separate one-time purchase.

Yes. Health Peak uses a secure, encrypted Shopify checkout. Available payment options are shown at checkout and can vary by device, country, and currency.

The storefront displays the currency associated with your selected country or region. Confirm the currency and final total at checkout before placing your order. Your bank may apply its own conversion rules or fees when a purchase involves a different currency.

First check your spam, junk, or promotions folder and confirm that the email address used at checkout was entered correctly. If you still cannot find it, contact support with your full name, approximate order time, and the email address you used.

Email support@healthpeak.store. Support hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time. Every message is reviewed, and you can normally expect a response within 24–48 business hours.

For faster order help, include your order number and full name.

No. Our team can help with product information, label questions, orders, shipping, returns, and subscriptions, but cannot diagnose symptoms or tell you to change medical treatment. Please bring personal health questions to a licensed healthcare professional.